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Install kaseya agent from another saas partition full#
Install kaseya agent from another saas partition software#
Install kaseya agent from another saas partition license#

Core Solution Version Number: The version number of the affected VSA, Traverse, BYOD or other Kaseya Core Solution Bundle.įailure to supply this information with the submission of a ticket may result in delay in obtaining support assistance, or in the ticket being placed in a hold status, pending the required information being provided.Example Machines: The Group ID and Machine ID of endpoint computers exhibiting the reported issue.Steps to Reproduce: The steps that led to the issue and specific instructions to re-create the issue.Module or Product Category: Values as documented in the Kaseya ticketing system.

Install kaseya agent from another saas partition full#

Server URL: The full web address of the Kaseya Server in question.

Business Impact (Severity): See Severity Levels below for definitions.

Description: The full description of the issue and expected results, with as much detail as possible.

This information includes but is not limited to: When submitting a new ticket, various items of information are required for the Kaseya Technical Support staff to properly identify and diagnose the issue. Please contact a Kaseya Account Manager for more information.

Questions that are out of the scope of Technical Support (see details below) should be directed to Kaseya’s Consulting or Education departments. Kaseya Technical Support does not include implementation, training, consulting, development or hosting services. Telephone communication may also be used in the course of researching and responding to tickets, but in all cases, a ticket must be opened in the system in order for technical support services to be delivered. Responses will be via ticket updates that may be viewed in the system at the site, referencing the ticket number. Kaseya’s Technical Support protocol is to respond to tickets that have been opened according to the Severity Level definitions as described below. This ticket number must be referenced for all future feedback and communication. A support ticket will be created based on information supplied, and a ticket number will be assigned at the time of creation to be used for tracking and communication purposes. If, after research, it is deemed necessary to contact Kaseya for technical support, customer requests must be entered through Kaseya’s online helpdesk system at.

Before requesting technical support for a suspected problem, customers should review the reference information available in the Documentation, Knowledge Base and Education, and also search the user forums.

Install kaseya agent from another saas partition software#

Customers with active maintenance subscriptions, or active subscriptions to Kaseya Software services that include the ability to submit tickets via our support helpdesk, may also request technical support from Kaseya directly. Obtaining Technical SupportĬustomers have the ability to obtain technical information about Kaseya Software through a variety of resources, including a self-service Knowledge Base solution which includes articles addressing common issues and questions. Kaseya’s Technical Support Services policies are described in this document.

Install kaseya agent from another saas partition license#

Kaseya Technical Support responds to customer requests for assistance to help evaluate, identify and resolve technical problems encountered with Software covered by an active Subscription License or Maintenance Subscription, as defined in Kaseya’s End User License Agreement and Terms of Service (“EULATOS”), and Kaseya’s Maintenance Policy Documentation. Kaseya provides Technical Support Services to its partners and customers.